Terms and Conditions

Terms and Conditions
The First Travel provide below Term & Conditions and apply to clients who agree confirm the booking within following sections.
 
CONFIRM BOOKING
All confirm bookings must be received via email (Contact@thefirsttravels.com) or our travel consultant mail or fax.
 
PAYMENT & DEPOSIT POLICY
We require 30% deposit of the total tour cost upon confirmation your booking. Our Travel Consultant will send you the online payment link via your email.
The remain balance 70% have to be settled upon arrival our country at our offices. Cash is preferred to reduce any processing fees that may affect your cost.
 
CREDIT CARD PAYMENT
We accept Visa Card, Master Card and JCB. We are working with One pay, it is a Leading Payment Processing Company in Vietnam since 2006, providing payment gateway. Your Credit Card will be protected during the transmission.
Our Travel Consultant will create the online security payment link and send you via your email for settle the deposit. Please add 3% of processing fee.
 
BANK TRANSFER PAYMENT
All payment settled by bank transfer will be require 15 days before your arrival date. Fees to be paid by client.
Client will receive confirmation documents within 24 hours after we have received the deposit.
 
CANCELATION & REFUND
For any cancelation, client must be sent by email or fax
From 07 - 10 days prior to the arrival date: 30% charged to total tour price.
From 06 – 03 days prior to the arrival date: 50% charged to total tour price.
From 02 – 01 days prior to the arrival date: 100% charged to total tour price.
No-Show: 100% on total charge.
 
CHILDREN POLICY
We provided below sections that they are accompanied by at least two full-paying adults and stays in the same room. If require an extra bed for children, it is fully charged as adult. 
Children from 7 – 11 years: 75% of Adults price
Children from 3 to 6 years: 50% of Adults price
Children under 2 years: Free of charge
 
VACCINATION & TRAVEL INSURANCE
Pleased to ensure that you have adequate protection against disease. You should contact your doctor for the latest medical advice on the vaccinations you need, no less than two months before your trip.
 
The travel insurance is included in the tour price as below Benefit.